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[Option] Delivery, assembly and installation service
- Free shipping on all items
*Please be sure to read to the end when purchasing.
By applying, you are deemed to have agreed to the following terms and conditions.
■About delivery, assembly and installation services
This is an option to have the product delivered, unpacked, and packaging materials disposed of on the date of your choice.
*A fee is charged for each item. If you would like to install multiple pieces of furniture, please add each item to your cart.
○ Service area
↳ Honshu, Kyushu, Shikoku, Hokkaido (excluding Okinawa and remote islands)
〇Option fee
↳ Honshu, Kyushu, Shikoku (45,000 yen), Hokkaido (60,000 yen)
*Cancellation fee (2 days before to the day of)
↳ 100% of the installation fee will be charged
Application deadline
↳ Within 3 days of order
*If you wish to have your order shipped, please complete the purchase procedure within 3 days of placing your order. (If you place your order after delivery to Japan, a separate transfer fee will be charged.)
*In the areas surrounding the Fukushima nuclear power plant, a chartered delivery service is required, which will incur additional costs. (If collection at the nearest sales office is possible, there will be no cost.)
*This service is not available in some areas, such as Okinawa and remote islands.
■ Lifting furniture (up to the second floor)
This service adds the option of lifting furniture up to the second floor to the delivery, assembly and installation service.
Purchase this option if you need lifting up to the second floor.
In addition, we will investigate whether we can accommodate your request depending on the product and address (such as the shape of the building or the width of the road). Please note that we may not be able to accommodate your request after investigating the matter.
*A crane is required for lifting to the third floor or higher, and costs will vary. Please contact us for details.
■About delivery of regular products
If you do not select this option, the item will be delivered to the front door of the addressee's chosen delivery address.
There will be no transportation to the room.
*For apartment buildings, delivery will be made to the first floor entrance.
Due to the size and weight of larger furniture, you may be asked to help unload it from the truck to your front door.
If you are unsure about unpacking and setting up large items, be sure to purchase this option.
■ Precautions when transporting large furniture
For large furniture, delivery may not be possible if the following conditions are met at the discretion of the delivery company.
Please note that if we are unable to deliver the item, you will be charged a round-trip shipping fee of 33,000 yen.
・Buildings with 2 or more floors and no elevator
- If the size of the furniture you purchased plus 15cm of space still does not fit through the entrance, hallway, or space.
・If the truck cannot access the front of the property (if the road is narrow, etc.), we may refuse your request.
- As a general rule, we do not provide redelivery or collection on the day of delivery.
- Work may take place at the time of delivery or on a different day.
-We may not be able to accept your order depending on your address and product, but please note that no final decision is made.
・Additional fees may apply depending on the region and delivery conditions. In that case, we will contact you by email.
-Please note that we may not be able to deliver your order on your desired date and time due to traffic or weather conditions.
We do not provide a collection service for unwanted furniture.
・We do not support moving furniture other than the purchased item. Please note that we cannot guarantee against scratches or damage in the unlikely event that such damage occurs.
・As a general rule, any changes to the scheduled installation date must be made at least three days in advance.
Please note that once you apply for this option, you cannot cancel it.
[Process from order to delivery🚚]
STEP 1. Product arrangement (3-6 business days after order)
After your order is completed (payment is confirmed), we will place an order with the manufacturer on the next business day.
→ We inspect the products, carefully wrap and pack them, and prepare them for shipping.
STEP 2. The product is shipped from overseas to your country (7~10 business days after the order)
From our overseas shipping base, the goods are shipped via customs to your country.
At this stage, we will send you a tracking number via email, allowing you to track your delivery in detail.
→After arriving in your country, the item will go through customs again and be transported to a domestic warehouse.
STEP 3. Once the item arrives in your country, it will be shipped by a local delivery company (14-20 business days after ordering)
*The above process is only a guide.
Please note that delivery may be delayed from the estimated date due to product exchanges during the inspection process to ensure that we deliver high-quality products, or due to international flight conditions.
*We are not open on Saturdays, Sundays, or holidays, so we do not handle ordering or shipping on these days.
*Shipping times vary depending on product availability.
*If the delivery route is very congested, delivery may be slower than usual.
Thank you for your understanding.
Where can I check the tracking number?
Once production of your product has been completed and shipping has been processed, we will notify you via your registered email address.
When will my order be shipped?
Your order will be shipped as soon as it is processed by our warehouse. Order processing times are as follows:
Depending on the design and the item, it may take 3-10 business days (depending on the availability of the item). In order to provide the best quality to our customers, our items are made to order. (*Some items are not made to order.)
The order status says "delivered" but I haven't received it yet.
Please contact us at amerihome.official@gmail.com.
Do I need to pay duties and taxes?
Customs duties for international shipments vary by country. If customs duties are charged, you will be responsible for paying them.
[Delivery failed / Returned to sender / Abandoned package]
If a package cannot be delivered to the specified shipping address due to an incorrect shipping address or phone number, the package will be returned to the sender (Amerihome) at your expense.
If the recipient (customer) is not available at the time of delivery, the package will be held at a local shipping center for collection (will be shown in the tracking history based on the destination country). If the customer does not collect the package for any reason, the package will be returned to the sender (Amerihome) at the customer's expense.
For international customers, if you refuse to accept the package, it will be returned to the sender (Amerihome) at your expense. The cost includes shipping/duties. This amount will be deducted from the total amount refunded.
If returned, your package will be held by customs for 30 days before being discarded. If your package is discarded, you will lose your right to an exchange or refund for your order.
・Visa / Mastercard /AMERICAN EXPRESS /JCB
・Pay later (Payday) ※Convenience store/bank payment
・PAYPAY
・LINE PAY
・PAYPAL
*Depending on the payment method, you may be required to make payment before the product arrives. Please consider the product arrival time and the deadline for your payment method before purchasing. We cannot adjust the payment deadline, such as extending it.
We thoroughly inspect all products to ensure that we deliver genuine products to our customers.
In the unlikely event that a product is defective, we will promptly replace it.
Please contact us with the following information :
・Order number # (listed in the order completion email)
·Product name
- The product label sticker with the barcode attached to the packaging bag
・Image of what appears to be a defective part
- Product images that show that the tag is attached
