After completing your order, we automatically send you an order completion email that includes your order number, order details, delivery address, total amount, etc. If you do not receive an order confirmation email, there may be an error in the email for some reason. We apologize for the inconvenience, but please check the following.
■There is an error in the email address.
There may be an error in the email address you entered . If you have any questions, please check the login page.
■It's in the spam folder
The email may be automatically sorted to your "spam folder".
■Email reception settings
Please configure your settings so that you can receive emails from [email@example.com] . It may be blocked by your email settings.
■The mailbox on the server is full.
Mailboxes on servers have a limited capacity, and if you do not delete emails regularly, your inbox may become full and you may not be able to receive emails. If you are concerned, please delete the email on the server.
In other cases where you are not receiving emails, if you are using a company email, the security may be stricter and emails from our store may be rejected.
Also, we are very sorry, but we cannot accept cancellations after an order has been placed because you have not received an email from our store . Thank you for your understanding.
In addition, order emails and shipping emails sent from our store are email addresses for delivery only, so we cannot confirm your order even if you reply. We apologize for the inconvenience, but if you have any inquiries, please use the inquiry form.
*Please note that you may not receive a reply to your inquiry, so when making an inquiry, please provide an email address other than the one you registered at the time of ordering.