Changes can be made within 2 business days after placing your order.

If the above period has passed, no changes can be made.

Official LINE chat

·order number

- Product name you want to change

- Size and color you want to change

Please let us know.

If you have not received an order completion email, please check your spam folder.
If the email is not in your spam folder, please set the domain to "amerihome.official@gmail.com" and contact us via the official LINE chat .

Free shipping worldwide.

Changes can be made within 2 business days after placing your order.

If the above period has passed, no changes can be made.

Please contact us via official LINE chat .

Normally, products are delivered within 10 to 20 business days after ordering.

We will ship your order within 3-10 days (may be delayed depending on product availability).
We will notify you by email once the product has been shipped.

*Delivery times may vary slightly depending on the volume of orders.

*Shipping times vary by product. Please note that shipping times may be slower or faster than usual.

The tracking number will be included in the shipping confirmation email.
Please note that it will take approximately 3-5 days for the changes to be reflected.
You can check the tracking on the following website. (No hyphens)

▼Sagawa Express▼
https://tracking.sagawa-sgx.com/sgx/trackeng.asp

▼Yamato Transport▼

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

[Delivery failed / Returned to sender / Abandoned package]

If a package cannot be delivered to the specified delivery address due to an incorrect delivery address or phone number, the package will be returned to the sender (Amerihome) at your expense.

If the recipient (customer) is not available at the time of delivery, the package will be held at a local shipping center for collection (will be shown in the tracking history based on the destination country). If the customer does not collect the package for any reason, the package will be returned to the sender (Amerihome) at the customer's expense.

For international customers, if you refuse to accept the package, it will be returned to the sender (Amerihome) at your expense. The cost includes shipping/duties. This amount will be deducted from the total amount refunded.

If returned, your package will be held by customs for 30 days before being discarded. If your package is discarded, you will lose your right to an exchange or refund for your order.

Visa / Mastercard / AMERICAN EXPRESS / JCB

・Pay later (Payday) ※Convenience store/bank payment

・PAYPAY

・LINE PAY

・PAYPAL

*Depending on the payment method, you may be required to make payment before the product arrives. Please consider the product arrival time and the deadline for your payment method before purchasing. We cannot adjust the payment deadline, such as extending it.

Unfortunately, we cannot accept cancellations after an order has been completed.
If you would like to change the size, color, or address, please contact us via chat on our official LINE account .

We will handle this through our "Return Guarantee Support" service.
Please contact us via the official LINE chat with your inquiry.

① Your name ② Order number # (listed in the order completion email)
③ Product name ④ Product label with barcode attached to the packaging bag ⑤ Message

Please send the "image of the suspected defect" and "image of the product with the tag still attached" from the chat screen after sending ①~⑤.

*We cannot provide refunds if the product label is not included.
(There have been cases in the past where customers have inquired about products from other stores as being defective, so we ask for your cooperation as a preventative measure.)
*We are closed on Saturdays, Sundays, and holidays.
*We will reply within 2 business days.
*We will cover the return shipping costs due to initial defects or damage.

We may refund the product price if the product is out of stock or defective.
When a refund is issued, we will send you two emails:

・【Cancellation notification email】
"Subject: Order number #~~ has been cancelled"

・【Refund notification email】"Subject: Refund notification"

The refund will be deducted from the amount charged to the payment method you used this time.
Please check the amount later.

Please note that it may take up to three weeks for the changes to be reflected.
*If you are using a debit card, please contact your card company.
*Please check the results of your withdrawal on the billing date for your payment method.

If you have made a cash payment at a convenience store using Paidy, please contact us using the inquiry form below.
https://cs.paidy.com/contact-us