FAQ
About your order
Is it possible to cancel my order?
Due to the nature of product ordering, orders cannot be canceled. [After your purchase, you will receive an automatic order confirmation email. If you do not receive the email, please click here [ For those who do not receive the email ]
What payment methods do you accept?
・Credit card payment
・apple pay
·Bank transfer
・Convenience store payment (KOMOJU)
・Pay later (Pagee)
It corresponds to
Please tell me how to make bank transfer
After placing your order, you will receive an email with our bank account details and instructions. After confirmation, we ask that you make the payment within 7 days of placing your order. We will confirm the payment using the transfer name, so please be sure to use the same name as the person making the order. If there is a difference, please let us know by email. We will contact you again once we have confirmed your payment.
I want to know the order status
You can check the status of your order by logging into My Page. If you are unable to log in to My Page, please contact us with your order number or name so that we can check with you.
About shipping
How long is the delivery time?
Ready-to-ship items will be shipped within 3 business days after your order or payment is confirmed. Since our regular products are ordered from overseas, it takes an average of 2 weeks to 1 and a half months for delivery. Delivery times may vary depending on the product. Please note.
*Please note that in rare cases it may take up to 2 months.
*If immediate delivery items and regular items are included in the same cart, the item will be shipped as soon as all items are ready. Please be sure to check the delivery estimate before purchasing.
Is it possible to specify the delivery date and time?
We are sorry, but we cannot specify the delivery date and time. Thank you for your understanding.
Some products have not arrived
We inspect all products at our store. If a defect is found during the inspection process, we will repurchase or exchange the item. In that case, we may ship another item first. Thank you for your understanding.
You can check the details of the product you ordered from My Page. Please log in and confirm.
How much is the shipping cost?
Shipping fee is 1,000 yen. However, if you purchase over 10,000 yen, shipping is free.
*If the item is returned due to long-term absence, additional shipping charges will be incurred. Please be sure to receive the item within the storage period.
Tracking number not issued
Our store issues a tracking number after shipping is completed, but the tracking number will normally be reflected 3 days after shipping. If it is not reflected, we apologize for the inconvenience, but please check again later.
There is no tracking number listed
Normally, we will provide you with a tracking number at the time of shipment, but in the case of large items, the tracking number may not be issued until after the item has cleared customs. In that case, we will not provide you with a tracking number. We will check the delivery status at our store, so please contact us via email. In addition, it will take approximately 1 to 2 weeks from shipment to arrival.
Regarding delivery of large items
The order will be delivered to the door of the delivery address designated by the orderer. It is not possible to enter inside through the front door.
*In the case of apartment complexes, it will be delivered to the entrance on the 1st floor. In the case of large furniture, since it is large and heavy, we may ask the customer to help unload it from the truck to the customer's front door.
Can you deliver to Okinawa Prefecture?
We apologize, but we are unable to deliver to Okinawa Prefecture or other remote island areas. Please note that if you place an order, it will be automatically canceled.
others
Can you issue a receipt?
If you would like to receive a receipt in the name of a corporation, please enter it when ordering. It will be issued separately from the delivery of the product and sent by email.
In the unlikely event that your order does not arrive for more than two weeks, please contact us. Depending on your email settings, it may end up in your spam folder, or you may not be able to send a receipt to carrier addresses such as docomo, softbank, or au because you cannot attach a receipt. In that case, please contact us with your Gmail address separately.
*If you require details, please use the order completion email sent to you when placing your order.
Does a cooling-off apply?
Since our shop is a mail order store, the cooling-off system does not apply. We do not accept returns due to customer's convenience. Please note.
Please tell me how to make bank transfer
After placing your order, you will receive an email with our bank account details and instructions. After confirmation, we ask that you make the payment within 7 days of placing your order. We will confirm the payment using the transfer name, so please be sure to use the same name as the person making the order. If there is a difference, please let us know by email. We will contact you again once we have confirmed your payment.
Can you do wrapping?
We apologize, but we do not offer gift wrapping services.
